Kenya Power is set to close all its physical payment counters nationwide by June 2027 as it shifts towards digital service delivery in response to increased online payment adoption.

• Digital channels facilitate over 5 million customer interactions monthly.
• The transition involves Kenya Power, with employee redeployments planned.
• This move aims to make the utility more accessible and technology-driven, as stated by Acting Managing Director and Chief Executive Officer Dr. Jeremiah Kiplagat, noting a 70 percent reduction in banking hall traffic.