Private Hospitals, Patients Decry SHA Over Delayed Reimbursements and Poor Services - September 2025

Private hospitals in Kenya are raising concerns over delayed and insufficient reimbursements from the Social Health Authority (SHA). This issue is reported to be significantly impacting their operations and ability to provide timely healthcare. In a related development, RUWPHA is demanding payment of a debt owed by SHA and the establishment of a dispute resolution court. At the same time, patients are reportedly complaining about receiving poor services despite having paid for SHA insurance.