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Originally published by Capital Businessbusiness
June 17, 2025
2mo ago
Why technology could be a tipping point for insurance uptake
By Prudence Khamati JUNE 17 - Insurance for most Kenyans, is a grudge purchase – something people reluctantly buy because it is mandated, not necessarily Kenya breaking news | Kenya news today |..
✨ Key Highlights
The article discusses how technology is transforming the insurance landscape in Kenya, aiming to increase the current insurance penetration rate of under 3%.
- Insurance Regulatory Authority (IRA) reports indicate penetration is significantly below the global average of 7%.
- Prudence Khamati, Head of Operations, Old Mutual General Insurance Kenya, emphasizes the importance of tech-enhanced customer experience.
- Innovations like on-demand emergency response services are helping insurers provide better value to tech-savvy customers.
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