Kenya Power (KPLC) has provided solutions for prepaid meter users experiencing delays or accidental deletion of their 20-digit electricity token codes. Customers can retrieve their crucial tokens through two primary methods, ensuring continued access to electricity.

• Most important fact or figure from the article: Customers can retrieve lost or delayed KPLC tokens using the USSD service (*977#) or the MyPower mobile application.
• Key person or organization involved: Kenya Power (KPLC)
• Notable detail that adds context: The USSD service does not require an internet connection, making it accessible to a wider range of users, while the MyPower app offers a comprehensive digital solution for smartphone users.