A recent audit revealed that Kenyans have paid over Ksh2.1 billion in irregular transaction fees through the eCitizen digital platform, primarily from an illegal Ksh50 convenience fee. This charge contravenes the directives in Gazette Notice No. 9290/2014, which stipulated a prorated administrative fee.

• eCitizen irregularly collected over Ksh1.8 billion before January 23, 2023, by charging a flat Ksh50 convenience fee instead of a prorated percentage.
• The National Treasury is identified as the key organization that continued to illegally charge the Ksh50 fee despite regulations.
• The audit also uncovered the unlawful diversion of Ksh127 million from the government's 222222 Paybill to private accounts and an irregular payment of over Ksh492 million for system improvements to an unauthorized company.