A dispute has intensified over the financial management of Kenya's eCitizen platform, with Principal Secretary for National Treasury Chris Kiptoo refuting claims by Auditor General Nancy Gathungu of Ksh9.6 billion missing. Kiptoo maintains no money has been lost, attributing discrepancies to historical contractual issues and an overcollection of Ksh1.8 billion due to an incorrect flat-rate service charge.

• The Auditor General's March 2025 audit report (for the financial year ending June 30, 2024) indicated over Ksh9.6 billion in questionable transactions.
• Principal Secretary Chris Kiptoo stated that from 2023 onwards, to his knowledge, no money has been lost from the system.
• An admitted overcollection of Ksh1.8 billion occurred due to charging a flat Ksh50 convenience fee instead of a prorated service charge.