Digital lenders in Kenya, through their lobby DFSAK, are expressing concern over regulatory overreach by various bodies, particularly the Central Bank of Kenya (CBK), which they claim is exceeding its mandate in regulating the data aspect of their businesses. This multi-agency oversight, involving CBK, the Competition Authority (CAK), and the Office of the Data Protection Commissioner (ODPC), creates operational challenges and confusion for both lenders and consumers regarding complaint resolution.

• ODPC has received 5,284 complaints since 2021, primarily related to unlawful data access and lack of consent.
• Kevin Mutiso, DFSAK Chairperson, stated worries about CBK's perceived attempt to regulate data aspects.
• Immaculate Kassait, Data Commissioner, confirmed writing to CBK to request deregistration of non-compliant lenders.