Kenyans are outraged over new, increased charges on the eCitizen platform, including an additional Ksh100 tacked onto transactions for government services. Users report confusion and difficulty retrieving invoices, with some experiencing double payments.

• The extra Ksh100 charge comprises a Ksh50 service fee and a Ksh50 convenience fee, on top of an existing Ksh50 eCitizen access fee.
• For instance, a Ksh3,000 smart driving license renewal now costs Ksh3,150 through eCitizen.
• The increased fees extend to services like access to Karura Forest, now costing Ksh166 due to a Ksh16 VAT charge and the convenience fee, up from Ksh100.
• Alex Lemarkoko, Chief Conservator of Forests for Kenya Forest Service, explained the rise is due to VAT and the convenience fee, noting groups can pay collectively to incur only one transaction fee.