The Higher Education Loans Board (HELB) has released crucial guidelines for students needing to update their contact information, particularly after a SIM card change, to ensure uninterrupted access to loan services.

• Applicants must update their new phone numbers with HELB to continue receiving disbursements and accessing services via USSD code (*642#).
• Students can update details by contacting HELB via official channels with their National ID number, visiting HELB's main offices at Anniversary Towers M1 or Huduma Centres, or sending a direct message on social media including their ID number and new phone number.
• Alternatively, students can download and submit the “Student’s Personal Bank and Phone Details Change Request Form” from the HELB website, specifying the reason as a SIM card change.
• As of September 9, 2025, 1,150,578 students had applied for loans, with the portal remaining open until September 14, 2025 for first-time applicants.