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Originally published by The Standard Business
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September 24, 2025
4h ago

Banks' balancing act over need for new branches amid digital shift

Banks' balancing act over need for new branches amid digital shift

For an economy where more than 90 per cent of bank transactions are digital, maintaining a physical branch is a dilemma...

✨ Key Highlights

The banking sector in Kenya faces a dilemma regarding maintaining physical branches amid a significant digital shift, with over 90 percent of bank transactions now being digital. This trend prompts banks to re-evaluate their physical footprint and invest in technological solutions.

  • 90 percent: The proportion of bank transactions in Kenya that are now digital.
  • Equity Group Holdings: The banking group whose Chief Executive, James Mwangi, has highlighted this concern.
  • Technology subsidiary: Reason cited by James Mwangi for the reduction in physical bank footprints.

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