Behind every mobile transaction and call in Kenya are dedicated telecom engineers ensuring network stability and security. This article highlights the critical, often unseen, work involved in maintaining reliable connectivity for millions of users.

• In 2016, a network booster was installed at the Sunstar Hotel along Thika Road, resolving long-standing issues with calls and M-PESA payments for customers.
• Engineers like Kiptanui Kandie respond to network faults daily in regions such as the Nairobi CBD, prioritizing service-affecting incidents.
• The Service Operations Centre (SOC) in Westlands, led by Lillian Kiambati, remotely monitors network activities and boosters using specialized tools.
• Teams at the Security Operation Center, including threat analyst Annette Wanjiru and monitoring team leader Samuel Ochieng, continuously monitor for cyber threats to protect calls, data, and mobile money transactions.