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October 7, 2025
3d ago

Nairobi Water Announces Widespread Disconnection

Nairobi Water Announces Widespread Disconnection

NCWSC is the licensed water service provider in Nairobi with its key mandates being supplying clean water, managing sewage systems...

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The Nairobi City Water and Sewerage Company (NCWSC) has announced a widespread water disconnection exercise set to begin on October 15, targeting all defaulting customers, including government institutions. This aggressive measure aims to recover overdue arrears and ensure the sustainability of water service provision in Nairobi.

  • The disconnections will affect all categories of consumers: Ministries, Departments and Agencies (MDAs), County Governments, Water Service Providers, Commercial entities, and domestic consumers.
  • NCWSC reiterated that partial payments will not be accepted, and reconnections will only occur upon full settlement of outstanding balances.
  • Nairobi Governor Johnson Sakaja highlighted challenges such as denial of access to meters in some estates, impacting accurate billing, and plans to introduce penalties and explore smart water meters for better accuracy and remote reading.

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Part of the Day's Coverage

Government Debts Threaten KCSE Exams, Textbook Publishing, and Water Supply - October 2025

The Kenya Publishers Association (KPA) has warned of learning disruptions for over one million Grade 10 students due to the government's delay in releasing Ksh11.4 billion to publish textbooks. Similarly, education stakeholders are warning of potential disruptions to the Kenya Certificate of Secondary Education (KCSE) examinations due to delayed capitation disbursements to schools. Beyond the education sector, the Nairobi City Water and Sewerage Company (NCWSC) has announced a widespread water disconnection exercise set to begin on October 15. This measure will target all defaulting customers, including government institutions, in an aggressive move to recover overdue arrears.

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