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Originally published by Citizen Digital
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October 8, 2025
2h ago

Kenya Police, DCI 'Customer Service Week' posts met with attacks from Kenyans

Kenya Police, DCI 'Customer Service Week' posts met with attacks from Kenyans

Kenya Police, DCI 'Customer Service Week' posts met with attacks from Kenyans..

āœØ Key Highlights

Kenya Police and the Directorate of Criminal Investigations (DCI) faced severe backlash from Kenyans online during Customer Service Week after posting messages of appreciation on social media. Citizens criticized the institutions for past misconduct, including abductions, arbitrary arrests, and brutality, asserting they are employers, not customers.

  • DCIā€™s X account shut off comments due to the avalanche of negative responses.
  • A report in May revealed that at least 104 people died from police-related killings, and 55 people went missing at the hands of the police, marking a 24 percent increase in such cases in 2024 compared to 2023.
  • Specific individuals mentioned in criticisms were Shoba Gatimu, an influential X personality, and lawyer Willis Otieno.

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