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Originally published by Tech Arenatech
October 9, 2025
4h ago
NTT DATA Signs Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Solutions
NTT DATA has announced it has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered solutions..
✨ Key Highlights
NTT DATA has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact center solutions built on Amazon Connect. This partnership aims to accelerate the adoption of AI-driven customer experience solutions globally.
- NTT DATA will launch Managed Customer Experience (MCX) for Connect, a modular platform combining NTT DATA’s 30+ years of expertise with Amazon Connect’s cloud-based platform.
- The solution was proudly built by NTT DATA's team in South Africa and will now be scaled globally.
- Solutions will modernize CX operations for industries such as financial services, healthcare, telecommunications, and retail, leveraging technologies like AI, machine learning, and advanced analytics.
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