Kenya's Health Cabinet Secretary Aden Duale has attributed delays in settling claims under the Social Health Authority (SHA) to incomplete or improperly filled hospital documents. This explanation comes amidst a crisis where over 700 hospitals rejected payments, citing a Sh7 billion debt.

• The Social Health Insurance Regulations, 2025, stipulate verifiable claims should be settled within ninety days.
• Duale stated that some claims lacked signatures, had incorrect patient details, or incomplete medical records, prolonging review times or leading to rejection.
• The Rural and Urban Private Hospitals Association of Kenya (Rupha) highlighted that unpaid funds caused financial hardship for its members and impacted service delivery.