The Office of the Prime Cabinet Secretary and the Ministry of Foreign and Diaspora Affairs in Kenya have launched a new Service Delivery Charter on November 4, aimed at significantly improving government service provision to citizens. This initiative sets strict timelines for various services, addressing past criticisms against the ministry.

• Phone calls will be answered within 30 seconds, and walk-in visitors served within 5 minutes.
• Document authentications will cost between Ksh250 and Ksh650, completed within 3 working days.
• Written requests will receive responses within 5 working days, and public complaints handled within 14 working days.
• Payments for goods and services will be made within 30 days after document receipt.
• Similar to the recent Public Service Commission (PSC) charter on August 30, recruitment and promotional appointments will also follow set timelines, aiming for greater transparency and efficiency in government operations.