Bolt Safety Index: 94% of Kenyan Ride-Hailing Users See Apps as Safer Than Traditional Transport
A new Ipsos report commissioned by Bolt reveals that 94% of Kenyan ride-hailing users view the service as safer than traditional modes..
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A recent Bolt Safety Index Report by Ipsos reveals that 94% of Kenyan ride-hailing app users perceive these services as safer than traditional transport. This finding is based on a survey conducted in Nairobi, Mombasa, Kisumu, and Nakuru.
- Convenience (70%) and safety (57%) are the primary reasons users, predominantly women (70%) aged 18 to 34, choose ride-hailing.
- Dimmy Kanyankole, Senior General Manager at Bolt, emphasized Bolt's commitment to safety through technology and accountability.
- 97% of riders value safety tools such as driver verification and SOS features, with 94% feeling safer at night due to real-time location sharing.
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BasiGo Expands EV Infrastructure, Jetour Launches in Kenya, and Bolt Reports on Ride-Hailing Safety - November 2025
BasiGo has expanded its electric bus infrastructure in Nairobi by launching three new charging depots and a dedicated Service and Customer Excellence Centre to support public electric transport. In another development in Kenya's automotive sector, Chinese brand Jetour officially launched, introducing four new SUV models priced between KES 4.9 million and KES 7.8 million. Jetour also announced a KES 1.4 billion investment for local assembly operations via its distributor, Global Motors Centre Limited. Complementing these developments, a Bolt Safety Index Report by Ipsos reveals that 94% of Kenyan ride-hailing users perceive the apps as safer than traditional transport. This finding was based on a survey conducted in Nairobi, Mombasa, Kisumu, and Nakuru.
