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December 2, 2025
1h ago

Kenya Power Announces Changes Affecting Power Connections

Kenya Power Announces Changes Affecting Power Connections

The changes come amid a rise in cases of individuals impersonating Kenya Power staff and defrauding unsuspecting customers...

✨ Key Highlights

Kenya Power has announced that all new electricity connection applications must now be submitted digitally via its website, effective immediately. This move aims to improve operational efficiency, enhance customer experience, and combat fraud.

  • Kenya Power will no longer accept manual applications at service centers.
  • The new digital system is expected to reduce turnaround times and improve transparency, according to Kenya Power CEO Joseph Siror.
  • The company recently surpassed the 10 million-customer mark, registering 401,848 new connections in the last financial year.

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