Absa Bank Unveils Branch on the Move and Service Pods in Kenya
Absa Bank Kenya has launched two Kenya-first innovations, the Branch on the Move and the Service Pod, expanding its footprint to 91 locations..
āØ Key Highlights
Absa Bank Kenya has launched two innovative customer service models, "Branch on the Move" and "Absa Service Pods," to expand its national presence and improve access to banking services across Kenya.
- These new offerings are part of a major network expansion drive that has seen Absa open six new branches this year, bringing its total footprint to 91 branches and service centres.
- The Branch on the Move is a mobile, cashless banking truck providing instant debit card issuance, digital onboarding, and extended service hours.
- According to Consumer Banking Director Moses Muthui, the innovations respond to customer demand for greater convenience and underscore a commitment to bringing modern banking closer to communities.
- Absa Bank Kenya plans to deploy an additional seven mobile banking trucks and more service pods in major malls.
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Banks and Tech Firms Launch New Service and Training Initiatives in Kenya - December 2025
Absa Bank Kenya has launched two innovative customer service models, "Branch on the Move" and "Absa Service Pods," to expand its national presence and improve access to banking services. Similarly, Access Bank Kenya and the National Bank of Kenya (NBK) have launched the āW Initiativeā. This is a unified financial proposition aimed at closing the funding gap for women-owned businesses in Kenya. The initiative provides credit, capacity building, and market access. In the technology sector, Zoho's Young Creators Program completed a tour across East Africa, including Kenya, teaching 150 individuals to build apps using low-code platforms and AI with little to no coding knowledge.
