Kenya Power has launched a redesigned MyPower app, offering a modern interface and enhanced features; however, its rollout has been staggered, with the new version currently available only for iOS users.

• The new MyPower app introduces multiple account management, monthly token usage tracking, in-app token purchases, and self-meter reading.
• Android users are currently without an official app option, as the old MyPower app has been removed from the Google Play Store and the new version is not yet available for download.
• The USSD *977# service has received significant upgrades, including a Kiswahili menu and digital receipt retrieval, providing an alternative for customers.