Vitron Kenya breaks silence on YouTube outage: Blames older hardware, offers clunky browser workaround
It has been several weeks since we first reported that YouTube had abruptly stopped working on Vitron Smart TVs, leaving users staring at "Not Supported"..
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Vitron Kenya has finally addressed the YouTube outage on its 2 to 3-year-old Smart TV models, blaming older hardware and offering a cumbersome browser-based workaround rather than a true fix. The company subtly suggests upgrading to newer models, some of which now use LG's WebOS.
- Vitron Kenya's boss delivered the explanation via a TikTok video statement.
- The issue specifically affects Vitron TV models that are 2 to 3 years old, with newer models remaining unaffected.
- The proposed "fix" involves a factory reset, an "upgrade" to the YouTube app, and installing a web browser to access YouTube TV, which users report as mixed in effectiveness.
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Tech Firms Announce Service Updates, Offers, and Warnings in Kenya - December 2025
Vitron Kenya addressed a YouTube outage affecting its 2 to 3-year-old Smart TV models, blaming the issue on older hardware and offering a browser-based workaround. Separately, Kenyans are being warned about fake "Starlink Bundles" for Safaricom and Airtel users circulating on TikTok, which promise "pure speed" with "no dish needed" at low prices to defraud users. These scams capitalize on the recent Airtel Africa and Starlink partnership announcement. In a promotional move, Google One AI Pro is now offered for KES 0 for the first month in Kenya, a 100% discount from its standard KES 3,700/month price. This limited-time deal gives subscribers access to advanced features including Gemini 3 Pro, Veo, and Jules.
