Kenyan banks have a significant opportunity to improve tax compliance among their customers, particularly Micro, Small and Medium Businesses (MSMEs), by integrating tax education and compliance tools into their digital platforms.

• Nearly 70 percent of banking clients in Kenya now prefer digital channels for transactions, according to the Kenya Bankers Association's Banking Customer Satisfaction Survey 2024.
• MSMEs contribute over 40 percent of Kenya’s GDP and employ over 15 million people, yet face low tax compliance rates often due to misunderstanding.
• The Director of Consumer Banking at SBM Bank Kenya suggests that banks can leverage their digital infrastructure and customer trust to transform tax education from generic information into personalized, timely guidance.