KNEC Unveils Toll-Free & Direct Lines to Help Kenyans Facing Problems Accessing 2025 KCSE Results
According to KNEC, the listed toll-free and direct lines would be operational throughout the day, with Kenyans urged to share their concerns anytime...
✨ Key Highlights
The Kenya National Examination Council (KNEC) has released a list of contact numbers, including toll-free and direct lines, to help students, parents, and teachers facing issues accessing the 2025 Kenya Certificate of Secondary Education (KCSE) exam results. This initiative comes after the KNEC portal experienced an outage shortly after the results were released by Education Cabinet Secretary Julius Ogamba.
- KNEC provided 2 toll-free lines (0800721410 and 0800724900) and 6 non-toll-free numbers.
- The Call Centre is operational 24/7 for results-related queries.
- The portal went down around 11:30 AM on Friday, January 9, due to high traffic, a recurring issue also seen during the 2024 KCSE results release.
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Education Ministry Releases 2025 KCSE Results; 270,000 Qualify for University - January 2026
Education Cabinet Secretary Julius Ogamba released the 2025 Kenya Certificate of Secondary Education (KCSE) results at AIC Chebisaas High School in Eldoret, Uasin Gishu County. A total of 993,000 candidates sat for the examination. President William Ruto was briefed on the results, which revealed that 270,000 candidates achieved a C+ and above, qualifying them for direct university entry. Shortly after the release, the KNEC online portal experienced a technical glitch, prompting the examination council to provide toll-free and direct lines for assistance. CS Ogamba assured candidates that university fees would remain affordable through the Student-Centred Funding Model. Among the top performers was Ashley Kerubo Momanyi of Kenya High School, who scored a rare straight A. The results also showed that male candidates generally outperformed girls in STEM subjects.
