The Communications Authority of Kenya (CAK) is inviting public participation to revise quality-of-service standards for mobile networks, specifically targeting the regulation of 5G services. This marks the first major update since 2018, aiming to address common issues like dropped calls and slow internet speeds.

• Kenyans have until February 13, 2026, to submit feedback on the proposed framework.
• The new rules will introduce stricter targets for call success rates, internet speeds, and SMS delivery times across different network technologies, with specific benchmarks for 4G VoLTE and 5G standalone networks.
• For 5G networks, operators must ensure call setup times remain under two seconds and maintain voice quality scores of at least four out of five. Internet users on 5G networks will benefit from a latency requirement below 10 milliseconds.
• The CAK will introduce crowdsourcing mechanisms, allowing citizens to report network experiences via mobile applications.