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Originally published by The Standard Business
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February 1, 2026
1d ago

Data privacy is redefining customer trust in Kenya's financial sector

Data privacy is redefining customer trust in Kenya's financial sector

That promise was not merely ethical; it was central to why people trusted financial institutions with their money in the first place...

✨ Key Highlights

Data privacy is profoundly reshaping customer trust within Kenya's financial sector. Historically, confidentiality has been the cornerstone of this trust, with financial institutions assuring customers of the discretion of their financial affairs.

  • For decades, confidentiality formed the foundation of trust in Kenya’s financial sector.
  • Organizations like banks, Saccos, insurers, and investment firms are all involved.
  • The core promise to customers has been that their financial affairs remain private and shielded from improper disclosure.

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