NTSA Roped in as Nairobi Residents Protest Sudden Fare Hikes

Some of the Nairobi residents are now calling on the government to intervene and introduce clearer, publicly displayed fare guidelines for major routes...

✨ Key Highlights

Nairobi commuters are experiencing sudden and unannounced fare hikes by matatu operators, particularly during peak hours, leading to accusations of inaction against the National Transport and Safety Authority (NTSA).

Residents on the Rongai-Nairobi CBD route report unpredictable fares, with some passengers charged an initial fare only to have it increased mid-journey, sometimes by 50% (e.g., from Ksh100 to Ksh150).
A resident formally complained to the NTSA, citing the fare manipulation as a “systemic regulatory failure” potentially due to “public officer inaction or complicity.”
Commuters feel powerless to protest due to "fatigue, lack of alternatives, or a belief that complaining is futile," which they describe as "coerced acceptance of a flawed system."

Continue Reading

Read the complete article from Kenyans

📰 Read Full Article

Related News

Video

Migori Residents Protest Delays in NADCO Report Release

KTN News (Youtube)

6d ago

Video

President Ruto: I have no interest in running the city of Nairobi, my hands are full

NTV Kenya (Youtube)

7h ago

Video

President Ruto welcomes UDA aspirants to State House, Nairobi

The Star (Youtube)

1w ago

top2d ago

Tax pain: Nairobi residents pay more for water, power and basic services

Residents of Nairobi are facing increasing hardship as the cost of basic services like water, power, and waste collection rises, even as public services deteriorate. This situation is forcing households, particularly in informal settlements, to shoulder a growing financial burden in addition to their taxes.

Nation News

📰 Read Full Story

top3w ago

NTSA Launches Mandatory Eye Tests for Drivers in Nairobi Following Spike in Road Accidents

The National Transport and Safety Authority (NTSA) has launched free mandatory eye tests for all drivers in Nairobi, effective January 27, following a severe spike in road accidents.

Capital News

📰 Read Full Story