The National Transport and Safety Authority (NTSA) is facing renewed criticism due to widespread delays in processing smart driving licences and vehicle number plates, causing frustration among Kenyan applicants.

• Many applicants, some who completed biometric registration as far back as November and December last year, have yet to receive their licences.
• Sources within the system attribute the delays to a massive backlog of hundreds of thousands of pending applications.
• The delays are significantly impacting drivers, as possession of a valid driving licence is crucial for employment, particularly in the transport and logistics sectors.