The Insurance Regulatory Authority (IRA) has identified Directline, Trident Insurance, and AMACO as the general insurers facing the highest number of customer complaints in Kenya during the third quarter of 2025.

• Directline received the most complaints with 124 cases, followed by Trident with 68 and AMACO with 50.
• Of the 532 total complaints registered by the IRA in Q3 2025, 82.9% were against general insurance providers.
• The report highlights the resolution rates for these complaints, with 47.2% of general insurance grievances and 50.5% of long-term insurer complaints being resolved.