The eCitizen platform experienced a significant outage on March 5, leaving numerous Kenyans unable to access their accounts and vital government services.

• Users reported being unable to log in or found their personal information missing from their profiles.
• The eCitizen platform, managed by the government, hosts thousands of online services and has a history of technical issues.
• Despite attempts to log in, the portal repeatedly displayed a "Forgot Password" screen, preventing access to user accounts.