SHA system downtime not a ground for denying patients care, Duale warns

Health Cabinet Secretary Aden Duale has warned health facilities against denying patients treatment during Social Health Authority (SHA) system downtime...

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Health Cabinet Secretary Aden Duale has issued a stern warning against healthcare facilities denying patients treatment due to Social Health Authority (SHA) system downtime, emphasizing this violates Kenyans' constitutional right to healthcare.

Facilities denying care risk immediate suspension and possible termination of their SHA contracts, with potential license revocation.
The warning was issued during a meeting concerning the transition of 413,577 teachers to SHA.
SHA has appointed 425 Senior Officers, deployed 367 to counties for support, and activated a 24-hour toll-free hotline (0800 720 601) and short code (147).

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