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Originally published by Kenyans
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March 12, 2026
1w ago

Nairobi Water Reveals How to Stop Receiving Water Bills After Relocating

Nairobi Water Reveals How to Stop Receiving Water Bills After Relocating

Nairobi Water has increasingly adopted digital platforms such as USSD services and SMS alerts to improve service delivery and communication with customers...

✨ Key Highlights

The Nairobi Water Company has provided a simple solution for customers who are still receiving e-bill SMS notifications from a previous address after relocating.

  • Customers can deregister their phone number from old accounts by dialing *260# and following the prompts to select "Registration" then "deregister e-Bill".
  • The Nairobi Water Company is implementing this to improve customer experience and streamline communication.
  • Customers experiencing issues can contact the company's toll-free support line at 0800 724 366.

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