Nairobi County official Geoffrey Mosiria has clarified that a viral incident showing a woman smashing a bus windscreen was due to a personal dispute with the driver, not a fare disagreement.

• The altercation is believed to stem from issues of parental support for their shared child.
• Geoffrey Mosiria, the Nairobi County Chief Officer for Citizen Engagement and Customer Service, stated the matter has been reported to Central Police Station.
• This contradicts widespread online speculation that the incident was related to a dispute over fare change.