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Originally published by Capital Businessbusiness
March 23, 2026
2h ago
Kenya’s insurance industry faces Its claims moment

By Patrick Omoro NAIROBI, Kenya, Mar 23 - Insurance companies rarely confront their defining challenges during periods of crisis. More often, moments of Kenya breaking news | Kenya news today |..
✨ Key Highlights
Kenya's insurance sector is experiencing significant growth in premium volumes and assets, but faces a critical challenge in public confidence due to opaque and slow claims processes.
- Industry assets surpassed KES 1 trillion for the first time, with premium volumes reaching KES 352.29 billion by Q3 2025.
- The inaugural claims conference by Minet highlighted the disconnect between digital innovation in sales and manual inefficiencies in claims handling.
- Customers increasingly demand transparency and clear explanations for claim outcomes, not just speed.
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