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Originally published by Capital Businessbusiness
April 2, 2026
4h ago
Telkom fails to meet service quality threshold, CA data
According to the latest Quality of Service Performance report, Telkom recorded an overall score of 52.76 percent, falling below the required 80 percent benchmark. Kenya breaking news | Kenya news today |..
✨ Key Highlights
Telkom Kenya has fallen significantly short of the Communications Authority of Kenya (CA)'s required service quality standards, according to a new report.
- Telkom Kenya scored 52.76 percent, well below the mandated 80 percent threshold.
- The CA's Quality of Service report assessed operators on network performance and user experience.
- Competitors Safaricom (89.72 percent) and Airtel Kenya (81.14 percent) met or exceeded the benchmark.
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