Safaricom admits My OneApp is broken and not working as users report login failures, lag, & mini-app errors

Safaricom’s new My OneApp is facing early complaints from users over login failures, lag, broken mini-apps, and access issues after the M-PESA and MySafaricom merger...

✨ Key Highlights

Safaricom has publicly acknowledged that its new unified app, My OneApp, is experiencing significant technical issues, including login failures and non-functional financial mini-apps, shortly after its launch.

Safaricom PLC admitted that "most of the financial mini-apps services are not working" and that login issues are being addressed.
Users are reporting problems with access, particularly outside Kenya or when using Wi-Fi, and performance issues like app freezing and unclear balance visibility.
The My OneApp is intended to consolidate services previously split between the M-PESA app and MySafaricom, aiming to be an AI-powered super app.

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