Kenya's Business Process Outsourcing (BPO) sector has evolved from initial challenges into a dynamic, technology-driven industry.

• The sector has transformed significantly over the past decade, overcoming early hurdles.
• Key players like ADEC Innovations Kenya, with Director Pravin Eazhawa, are instrumental in this growth.
• Started with high ambitions in Kenya's "Silicon Savannah," the sector faced issues with limited infrastructure and costly satellite links.