Civil servants and teachers are protesting the Social Health Authority (SHA) over alleged unilateral and illegal alterations to their medical insurance contracts, leading to reduced healthcare access.

• SHA has imposed a restrictive cap of Sh2,500 per outpatient visit, which unions argue leaves members effectively uninsured.
• The Union of Kenya Civil Servants (UKCS) and teacher unions like Knut and Kuppet accuse SHA of breaching contracts by failing to consult stakeholders.
• Members report being turned away from hospitals or forced to pay out-of-pocket for treatments previously covered, causing financial distress.