Safaricom admits ‘My OneApp’ glitches, moves to fix issues

The telco said the migration to the new platform disrupted access for some customers, particularly those abroad or using roaming services who were unable to log in. Kenya breaking news | Kenya news today |..

✨ Key Highlights

Safaricom has admitted to experiencing glitches with its recently launched My OneApp and is actively working to resolve them. The new app aims to consolidate multiple Safaricom services into a single platform.

Users abroad or on roaming services, and those with auto-update settings were particularly affected.
The telecommunication company launched My OneApp in early April.
The app integrates services like M-Pesa, MySafaricom, and Bonga, featuring AI tools for managing balances, data, and payments.

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