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Originally published by Kenyans
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April 21, 2026
2h ago

Kenya Railways Explains How SGR Online Seat Allocation Works Amid Uproar

Kenya Railways Explains How SGR Online Seat Allocation Works Amid Uproar

Kenya Railways responds to why you even after booking your SGR ticket online weeks in advance, you always end up in the last coach...

✨ Key Highlights

Kenya Railways has explained its online seat allocation system for the Standard Gauge Railway (SGR) Madaraka Express, addressing public outcry over preferential seating for counter-booked tickets.

  • Online bookings are often assigned seats in the last two coaches as the system fills the train from back to front.
  • Seat selection is exclusively available for First Class and Economy Class tickets purchased over the counter at Madaraka Express stations.
  • Online booking involves entering personal details for allocation via the official Kenya Railways portal, with payment processed after a confirmed seat.

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