Kenya Power and Lighting Company (KPLC) has admitted to a new debt recovery method, deducting up to 50% of prepaid electricity token purchases to offset legacy debts.

• Consumers are receiving significantly fewer electricity units for the same token purchase amount due to these deductions.
• The KPLC is recovering arrears, including those from the Last Mile Connectivity Program, directly from token purchases.
• This quietly implemented policy has sparked consumer concern over transparency and lack of prior notification regarding such deductions.