KPLC Begins Crackdown on Debt Through Token Purchases
Kenya Power has quietly begun recovering long-standing debts, largely linked to last-mile connectivity, by deducting up to 50 per cent of prepaid token purchases to offset the outstanding balances...
✨ Key Highlights
Kenya Power and Lighting Company (KPLC) has admitted to a new debt recovery method, deducting up to 50% of prepaid electricity token purchases to offset legacy debts.
- Consumers are receiving significantly fewer electricity units for the same token purchase amount due to these deductions.
- The KPLC is recovering arrears, including those from the Last Mile Connectivity Program, directly from token purchases.
- This quietly implemented policy has sparked consumer concern over transparency and lack of prior notification regarding such deductions.
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