Starlink users in Kenya received urgent emails on April 30, 2026, warning of service suspension due to a mandatory identity verification deadline set by the Communications Authority of Kenya (CA).

• Subscribers must complete a two-step verification process, including online updates and in-person validation at an authorized retailer, by the deadline to avoid losing internet service.
• This requirement stems from revised regulations by ICT Cabinet Secretary William Kabogo, aiming to register all ICT service users against the National Integrated Population Registration System.
• Failure to verify means Starlink service will be suspended, affecting approximately 22,000 subscribers, with restoration pending successful verification.