The Communications Authority of Kenya (CA) has unveiled a new penalty plan for mobile operators, introducing financial sanctions and business restrictions for poor network quality including dropped calls and slow internet.

• Telcos will face penalties for failing to meet a new minimum performance score of 90 percent, up from the current 80 percent.
• This marks a significant shift from the CA's previous approach of issuing warnings and compliance notices.
• Penalties will be applied at the county level, increasing pressure on operators to improve service in underserved areas.