Kenya Power has provided a clear process for customers to reverse or reallocate funds after mistakenly purchasing electricity tokens, following a customer's public query on social media.

• Customers who have made incorrect token purchases can download and complete a Prepaid Reallocation Form from the Kenya Power website.
• Kenya Power is the utility company involved in resolving these payment errors.
• Mistaken token purchases are common due to the ease of use of mobile money platforms, highlighting the need for careful transaction verification.