Kenya Power has announced plans to phase out all remaining banking hall payment counters by June 2027. This move is part of the utility company's broader push towards digital transformation and enhanced customer service.

• A remarkable 70% reduction in customer traffic in banking halls has been observed since the introduction of digital solutions.
• The transition will be completed in three phases, with the final phase concluding at Nairobi Electricity House, Stima Plaza, and Mombasa Electricity House by June 30, 2027.
• Staff from these offices will be redeployed to support the "Twende Digital Campaign" and customer education, with over 1500 front-facing staff undergoing customer experience transformation training.