Consumer complaints to the Communications Authority of Kenya (CA) surged to 563 in the third quarter of the 2025/2026 financial year, indicating persistent issues across telecommunications, mobile money, and cybercrime.

• 563 consumer complaints were lodged with the CA, covering January to March 2026.
• Telecommunications received the highest number of complaints at 197, with billing disputes and network accessibility being key concerns.
• The escalating use of digital transactions led to 109 complaints in digital financial services and mobile money, with fraud and scams being prominent.