eCitizen Warns of SMS Delays for Some Mobile Networks

The government has successfully digitized and onboarded over 22,000 services into a unified system, the ecItizem, with a greater ambition to see 100 per cent transition into the platform by 2023..

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eCitizen is experiencing delays in sending One-Time Password (OTP) SMS messages to subscribers of certain mobile networks. This technical issue, attributed to an ongoing SMS gateway migration, could prevent users from accessing essential government services online.

The delays are affecting the verification of accounts on the eCitizen platform.
eCitizen advises users affected by SMS delays to select the "Send code to my Email" option as an alternative.
This glitch could potentially lock thousands of Kenyans out of critical government services such as transportation, immigration, and business registration.

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