Kenya Railways has addressed concerns regarding delays on the Standard Gauge Railway (SGR) Madaraka Express on Sunday, August 2, terming the incident a "one-off" occurrence.

• The railway corporation issued a public apology for the inconvenience caused by the extended travel times.
• Despite Kenya Railways' explanation, some passengers have reported experiencing similar delays on previous occasions, questioning the service's reliability.
• Normally, the SGR journey between Nairobi and Mombasa takes approximately 5 hours and 10 minutes to 5 hours and 18 minutes.