A Kenyan woman, Gladys Akinyi, is in a difficult fight to recover Sh500,000 from her Co-operative Bank account after it mysteriously disappeared on June 21.

• Disputed amount: Sh500,000
• Involved parties: Gladys Akinyi, Co-operative Bank, Banking Fraud Investigation Unit (BFIU), and Directorate of Criminal Investigations (DCI)
• Bank's conclusion: The bank claims the transaction was authenticated using Akinyi's credentials and biometrics, a finding she disputes.