Kenyan telecommunications companies are facing increased pressure as complaints related to scam calls and texts have surged by 83 percent, reaching a one-year high.

• Complaints regarding fraud and scams rose to 86 between April and June 2026.
• The Communications Authority of Kenya (CA) is pushing operators to tighten customer protection measures.
• Operators could face legal responsibility for negligence, including inadequate security or data breaches, and mobile money fraud is a growing threat.