Telcos under pressure as scam complaints up 83pc
Fraud complaints hit one-year high as regulators push operators to tighten customer protection measures...
✨ Key Highlights
Kenyan telecommunications companies are facing increased pressure as complaints related to scam calls and texts have surged by 83 percent, reaching a one-year high.
- Complaints regarding fraud and scams rose to 86 between April and June 2026.
- The Communications Authority of Kenya (CA) is pushing operators to tighten customer protection measures.
- Operators could face legal responsibility for negligence, including inadequate security or data breaches, and mobile money fraud is a growing threat.
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DPP charges three bank CEOs, ex-MCA over Sh363mn fraud case - August 2026
The Director of Public Prosecutions (DPP) has charged the CEOs of NCBA Bank, KCB Bank, and Co-operative Bank with failing to report suspected proceeds of crime linked to an alleged Sh363.3 million fraud. The three bank executives are expected to appear in court on Tuesday. Meanwhile, Kenyan telecommunications companies are facing increased pressure as complaints related to scam calls and texts have surged by 83 percent, reaching a one-year high. In a separate development, three Kenyan nationals are set to be extradited to the United States to face serious cybercrime charges, following court approval secured by the DPP.
