A Pwani University student successfully received a Ksh55,200 upkeep allocation from the Higher Education Loans Board (HELB) after lodging a complaint with the Commission on Administrative Justice (CAJ) regarding delayed funds.

• Ksh55,200 was the additional upkeep funding disbursed to the student.
• The Commission on Administrative Justice (CAJ), also known as the Office of the Ombudsman, intervened in the matter.
• The initial delay was caused by the student mistakenly identifying herself as self-sponsored in her application, leading to only partial tuition funding being processed.